Datenschutz

Data controller

REVALO SAS, 1 Allée de la Mulâtresse Solitude, 94200 Ivry-sur-Seine, France, RCS Créteil 918 992 884, is the controller of personal data processed through the revalo.green website and as part of its services.

Contact for any question about your data: etienne.bonnafousb@revalo.fr.

Data we collect

When you use the contact form or our services, we collect:

• Company identification data: company name, registration number, legal form
• Contact data: first and last name, job title, work email and phone
• Billing data, where applicable
• Technical data related to your request: equipment list, audit report

Data stored on the equipment you hand over remains your responsibility. REVALO acts as a processor for its erasure, within the meaning of Article 28 GDPR.

Live chat

If you use the site chat, we process your messages, the page and language you viewed and, if you provide it, your email address, through our messaging tool Chatwoot, in order to answer your request (legitimate interest). These conversations are kept for 3 years from the last contact.

Purposes and legal bases

Performance of the contract

Client relationship management, pickup organisation, equipment audit, delivery of erasure certificates and CO2 report, invoicing.

Legal obligations

Accounting, tax, legal archiving, fraud prevention.

Legitimate interest

Answering your contact requests, improving our services, handling complaints, anonymised statistics.

Recipients

• Authorised REVALO staff
• Our refurbishing partners, to the extent needed for the service
• Our service providers: carriers, IT providers
• Our accountant and statutory auditor
• Administrative and judicial authorities, upon lawful request

Retention periods

Client management data

Duration of the contractual relationship, plus 3 years

Accounting and tax data

Statutory retention period, at least 10 years

Prospecting data

3 years from the last contact

Audience measurement and linking your visit to your request

We measure site traffic with Umami, a tool Revalo hosts itself (stats.revalo.tech). By default this measurement is anonymous: no cookie, no IP address stored, no identifier that follows you from site to site. It does not require your consent. It also counts, without identifying you, useful actions such as sending a form or booking a call.

If you have accepted the “Audience measurement” category and you contact us (form, call booking, or chat with your email), we link your visit to your request. The pages viewed during that visit are then associated with: an encrypted fingerprint of your email address (SHA-256, which cannot be turned back into the address), the domain of your email address (replaced by “personal mailbox” for consumer email services), the company name you entered, the contact channel and the site language. Your email address itself is never sent to the measurement tool.

With the same consent, we also attach to your request where your visit came from: the site you arrived from (search engine, social network, AI assistant…), any campaign (UTM parameters) and the first page you viewed. This information is kept in your browser for the duration of the visit only, and is sent only with your request.

If you have accepted it, recording of your journey (pages, clicks, scrolling) may also be enabled to help us improve the site.

• Purpose: understand what was useful to you before your request, to answer it better and improve the site.
• Legal basis: your consent, which you can withdraw at any time via “Manage cookies” at the bottom of every page. Withdrawing stops any further linking and any recording.
• Recipient: Revalo only. The data stays on our self-hosted measurement tool.
• Retention: 25 months maximum.

Security

REVALO applies appropriate technical and organisational measures: encryption of sensitive data, access control, logging, regular backups, staff awareness and security audits.

Your rights

You have the right of access, rectification, erasure, restriction, portability and objection, and the right not to be subject to automated decision-making (Articles 15 to 22 GDPR).

To exercise them, write to etienne.bonnafousb@revalo.fr or to REVALO SAS, 1 Allée de la Mulâtresse Solitude, 94200 Ivry-sur-Seine, France, with a copy of an ID document. We reply within one month.

You may also lodge a complaint with the French data protection authority (CNIL): https://www.cnil.fr